Shipping Policy

• All orders are processed the same business day (if order is paid by 3pm CT) or within 24 hours of confirmed payment, excluding weekends and holidays.
• Please Note: We have a 1 business day processing time for all orders. Orders processed on Friday are shipped out the next business day, usually on Monday.
• We combine shipping at no additional charge.
• All orders of $250+ are shipped with signature confirmation.
• Orders are shipped to the confirmed address provided by eBay. No changes to address can be made after payment.

USA Domestic Estimated Shipping Time Frame

• USPS First Class Mail takes 3-7 days
• FedEx 2nd day air (2 days)
• UPS overnight (1 day)

International Estimated Shipping Time Frame

• USPS International First-Class Mail (estimated 7-35 days to receive depending on customs & shipping services in your country). There is LIMITED tracking on this method of shipment.
• FedEx International Priority (3-7 days) – required method of shipping on orders $150+ no exceptions. Tracking & Insurance included.
• We do not ship to certain countries due to shipping issues with those countries.
• Please Note: Import duties, taxes, and other charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility and may vary depending on your country’s customs rules and regulations.

Returns Policy

• To Return an Item: Find the item in “my eBay” and select “return this item” from the “more actions” drop-down menu. Select the reason for the return and follow the on-screen instructions.
• Enclose a copy of the eBay Return Packing Slip inside the package with the item.
• We offer a 30-Day Hassle Free Return Policy (Free Return Shipping Labels are sent for USA Orders) on all items to assure our customers that we stand behind our products. If for any reason you are not satisfied with the product you purchased, you can send it back for a full refund (minus expedited shipping charges if any).
• Items must be returned in brand new condition as when purchased.
• Be sure to ship your package with Tracking and Insurance.
• Refunds are processed every Tuesday and Friday by end of the day.

Frequently Asked Questions

Q: How does the quality compare to factory parts?
A: When we manufacture our items, we make sure they are made to fit like original and made with the highest quality and craftsmanship.

Q: If this item does not fit my watch, can it be returned?
A: Yes, we offer a 30 Day Hassle Free Return policy from the day you receive the item. We issue refunds minus shipping charges.

Q: Will this item fit my watch?
A: Yes, all items we sell are made to fit the watch they are advertised for. Make sure you read the description in full before purchasing as some watches may look the same but there may be some variation based on the year and model of the watch. Be sure to check the size of the part you need and compare it with our product description.

Q: Does this item come with the brand name markings/logo?
A: No, all of the items we sell are aftermarket replacement parts. No brand name markings or logos are on any items we sell nor can we get them, so please do not ask us.

Q: How quickly do you ship?
A: Most orders are shipped the next business day if payment is received by 3pm central time, excluding weekends and holidays. Orders processed on Friday are shipped out the next business day, usually Monday.

Q: How do I check what case number and/or serial number I have on my Rolex?
A: Remove the end piece at the 12 o’ clock position to locate the case/reference number and at the 6 o’ clock position to locate the serial number.

Q: Do you ship worldwide?
A: Yes, we ship all over the world, except for certain countries, due to shipping issues with those countries.

Q: How much is shipping on this item?
A: Shipping rates can be found under the shipping & payments tab located above.

Q: Can you provide me with the tracking number of the package once shipped?
A: Only domestic orders are shipped with tracking numbers. International orders are sent First Class Mail with no tracking number and can take 5-45 days to receive from date of shipment. Only shipments sent by Express Mail can be tracked for international orders and such mailing option is available during checkout for an additional charge.

Q: I have left you feedback but you have not left me feedback, why?
A: Our automated service will leave feedback for you within 24 hours after you have left feedback for us.

Q: Where are you located?
A: All items are shipped from Texas, USA. All orders shipped within Texas will be charged sales tax of 8.25%.

Q: Can I pick up the item locally?
A: No, we only do mail orders at this time.

Contact Us

Questions or comments? Please click here to contact us, and we will get back to you as quickly as possible.